Stop overpaying delivery platforms

Deliveroo charges UK restaurants between 15% and 35% commission per order, depending on your agreement, order type, and whether you use their marketing tools. The exact rate varies by location, volume tier, and promotional commitments. Most independent restaurants pay 25–30% on standard orders, with additional deductions for refunds, VAT on commission, and marketing opt-ins.

Just Eat commission rates for UK restaurants typically range from 14% to 25%, depending on whether you use their delivery fleet or handle delivery yourself. Self-delivery restaurants pay lower rates (around 14%), while those using Just Eat's logistics pay 25% or more. Additional fees may apply for payment processing and promotional placements.

To reconcile delivery platform payouts, download CSV reports from each platform dashboard (Deliveroo Partner Hub, Uber Eats Manager, Just Eat Partner Centre), match net deposits against your bank statements, split out commission and VAT amounts, and enter categorised journal entries into Xero, QuickBooks, or Sage. This typically takes 2+ hours per platform per week when done manually.

Since January 2024, HMRC's Digital Platform Reporting Rules require Deliveroo, Uber Eats, and Just Eat to report seller revenue directly to HMRC. Your books need to match what HMRC already knows. Over 4,000 traders have been flagged for discrepancies, with £9.2 million in penalties issued. Accurate reconciliation is essential for compliance.

Delivery platform commissions are subject to VAT at the standard 20% rate. When Deliveroo charges 25% commission on a £100 order, the commission is £25 plus £5 VAT — so £30 total is deducted. However, if you sell zero-rated food items, the VAT treatment of commissions becomes more complex. Many restaurants incorrectly account for this, which can trigger HMRC queries.

Check the platform's refund report against your POS records. Common unjustified refunds include: items marked "missing" that were packed and confirmed by the driver, quality complaints on sealed items, and duplicate refund claims. Restaurants estimate that roughly one-third of refunds are fraudulent or unjustified. Regular reconciliation catches these patterns.

PayoutLedger is designed to cost a fraction of what specialist hospitality accountants charge for manual reconciliation. UK accountancy firms typically charge £150–400 per month for delivery platform bookkeeping. Join the waitlist for early-bird pricing — waitlist members hear about launch pricing first.

PayoutLedger is built by Crocker Digital Ltd (Company No. 17008789), a UK-registered company. During the waitlist phase, we only collect your email address. When the product launches, all data processing will comply with UK GDPR. You can request deletion of your data at any time by emailing hello@crockerdigital.co.uk.

PayoutLedger is being built to integrate with Xero, QuickBooks, and Sage — the three most popular accounting platforms among UK SME restaurants. Xero integration will be available first, with QuickBooks and Sage following. The tool will push categorised, VAT-correct journal entries directly into your accounting software.

PayoutLedger is a product of Crocker Digital Ltd (UK Company No. 17008789). We identified that no UK tool exists to reconcile delivery platform payouts with accounting software — despite 4+ funded products solving this in the US market. For questions, email hello@crockerdigital.co.uk.